Delivery
Shipping costs are not included in the prices shown on andfragrance.com, and is added at the checkout.
In the UK, we offer free delivery on orders over £50. For orders under £50, the delivery cost is £3.95.
As our products contain alcohol, due to strict international transport regulations, we are not able to ship items containing alcohol (hence perfumes) to some countries. Unfortunately they’re the rules. Which stinks.
We are working to increase the number of countries we can deliver to. We can currently deliver all products to 36 European countries and just recently, most of the US for our solid perfume. Please see below for delivery charges.
United Kingdom, Austria, Bulgaria, Czech Republic, Germany, Hungary, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Belgium, Netherlands, Ireland, France, Denmark, Finland, Italy, Spain, Sweden, Estonia, Latvia, Lithuania, Cyprus, Greece, Malta, Albania, Belarus, Croatia, Iceland, Macedonia, Moldova, Norway, Serbia, Switzerland, The US (excluding Kansas)
Orders under £50
£3.95 - United Kingdom
£9.59 - Austria, Bulgaria, Czech Republic, Germany, Hungary, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia.
£9.95 - Belgium, Netherlands, Ireland.
£13.95 - France.
£14 - USA (not Kansas)
£16.95 - Denmark, Finland, Italy, Spain, Sweden.
£19.95 - Estonia, Latvia, Lithuania.
£32 - Cyprus, Greece, Malta, Albania, Belarus, Croatia, Iceland, Macedonia, Moldova, Norway, Serbia, Switzerland.
Orders between £50 & £100
Free - United Kingdom
£4.59 - Austria, Bulgaria, Czech Republic, Germany, Hungary, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia.
£4.95 - Belgium, Netherlands, Ireland.
£8.95 - France.
£11.95 - Denmark, Finland, Italy, Spain, Sweden.
£14 - USA (not Kansas)
£14.95 - Estonia, Latvia, Lithuania.
£27 - Cyprus, Greece, Malta, Albania, Belarus, Croatia, Iceland, Macedonia, Moldova, Norway, Serbia, Switzerland.
Orders over £100
Free - United Kingdom, Austria, Bulgaria, Czech Republic, Germany, Hungary, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Belgium, Netherlands, Ireland, France
£6.95 - Denmark, Finland, Italy, Spain, Sweden.
£9.95 - Estonia, Latvia, Lithuania.
£14 - USA (not Kansas)
£22 - Cyprus, Greece, Malta, Albania, Belarus, Croatia, Iceland, Macedonia, Moldova, Norway, Serbia, Switzerland.
Delivery times may vary according to the delivery address. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.
Your order will be shipped to the delivery address you provide at the checkout. Once an order has been placed, the shipping option cannot be modified. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.
We are unable to process orders to a P.O Box address.
Tracked deliveries that cannot be delivered because of absent customers will be shipped again at the customer’s expense, or cancelled. For specific delivery lead times, please contact us with your request before placing your order via help@andfragrance.com.
Returns
You have 28 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
When your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.